If you ever wonder why is your printer offline most of the time on Windows 10 computer, there could be several reasons for that. In this guide, we will talk about the possible reasons why a printer can go offline and how to make an offline printer online in Windows 10 or 8.1. Usually, printers may go offline due to network or USB cable connectivity issue, paper jam, out of paper, any other printer hardware faults and driver corruption. Mostly it will come back to online automatically when these issues are solved, but sometimes we need to make a printer online manually, and let’s see how to do it on Windows 10 or 8.1.
The below methods are applicable for Windows 7 users also. I hope you have upgraded your Windows 7 OS as it is not under direct Microsoft support any more.
Making a printer online on Windows 10 or 8.1 is changed compared the steps we followed in earlier Operating Systems such as XP, Vista (except Windows 7) which is by right-clicking it and making online. Microsoft changed the way of making a printer online from offline in Windows 7 and later Operating Systems.
Right-clicking the printer option does not give the option to bring the printer online like earlier Operating Systems. If you could remember, it used to work like below in Windows XP and Vista.
But, if you right-click in Windows 10 or 8.1, you will see a completely different menu as shown below,
Printer Offline in Windows 10 or 8.1? Let’s Fix it
1) Go to control panel or search for printer options.
In Windows 10, you can search for devices and printers by entering ‘devices’ as shown below and click on the ‘Devices and Printers’. It doesn’t matter whether you have USB, network, or wireless printer or any brands such as HP, Brother Epson, the following methods are same to bring back the printer online in Windows 10/8.1.
2) Click on Devices and Printers in Large or Small icons view of the control panel.
3) Now you will see the offline printer (slightly faded). Right-click on it and select ‘See what’s printing’.
If the printer is in an offline state, you would see the tick mark front of ‘Use Printer Offline’. Remove the tick and wait for some time for the printer to come online and resume printing.
If the above steps did not help you, keep reading further troubleshooting steps below.
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Why still my Printer Offline? Here are the additional Steps
4) If it is a Network Shared Printer:
If a network printer still shows offline, then you need to check the settings of the computer where it is attached (if it’s a shared network printer for you). The following settings need to be checked on the computer which is sharing the printer.
- File and Printer sharing settings
- Make sure the Network Discovery is turned on and Network sharing services are running
- Check the firewall and Antivirus/network protection software. These programs might be blocking the incoming connection to the shared printer.
5) Restart The Spooler Service
Sometimes this method helps in bringing back the offline printer to online in Windows 8.1 and 10. Instead of restarting the computer, you can stop and start the print spooler service (which is one of the Windows services). We have already published a detailed guide about restarting the print spooler in GUI of Windows OS that can be done by any users with administrative rights. Read the guide here.
Open the command prompt as administrator and type:
Net stop spooler
and
Net start spooler
This will stop and start the print spooler services which will clear some of the printer related issues.
Few Extra Steps to Troubleshoot Printer Issues on Windows 10
1) Check the Printer’s power
Sometimes smart people do miss simple things. Make sure that printer is powered on and there are no warning lights blinking – that confirms the printer doesn’t have any hardware issues. Even doing the power cycle of the printer is advisable in this case. Either switch off and on from the power button or remove the power code and connect back.
2) Check for physical printer issues
Most of the printers have amber light which indicates some hardware issues. Few common hardware issues are; paper jam, cartridge jam or improper fix of cartridges or cartridges dried out, top, rear or any other covers not fixed properly and out of paper.
Solve all physical printer warnings to bring a printer online.
3) Check the connectivity
If it’s connected via USB or LPT cable, check the connection at both ends (computer and printer sides). You can unplug from both ends and connect back properly again, try to connect the same USB port on the computer. If it doesn’t work, try the different USB ports.
For network printers, find out the IP address and check the connectivity by pinging. Follow these steps to find out the IP address of a printer in Windows OS.
If the printer is connected through a shared computer, you can check the connectivity by accessing the Windows share. Find out the name or IP address of the shared computer where the printer is connected, enter the name or IP with \\ in the Run box or Windows explorer. Something like below;
\\192.168.200.251
4) Use the Printer Software
As we have been trying these all methods in Windows built-in tools, and if still, the printer is offline, you can try the printer software which came with the Printer driver. Mostly once you install your HP, Canon, Epson or any other printers the first time, it would have installed the printer management software also.
Open the printer software and see for any warning messages it detected about the printer. These software work better with the printer as it was developed by the vendor for a specific printer model.
If there is a way to make a printer online from the offline state by this vendor software, why should not we give a try?
5) Check the Printer Driver and Install Again
The printer driver and software should have been installed properly by installation CD provided or downloaded. If you have to download, do download the correct or similar model driver from the official site. Installing or assigning a completely wrong printer driver will cause the issue in printing and Operating System as well.
Accidentally or automatically a wrong driver could have been assigned to a printer you are trying to print. Cross-check the model of the physical printer with the installed driver on your computer.
Also, the System Restore and Windows OS recovery may damage the printer driver files sometimes. If you have done these activities recently, it is better to uninstall and reinstall it again to solve the issue.
6) Clear the Old Pending Jobs
Sometimes the old pending jobs will block new print jobs. These old jobs should be cleared manually to print new jobs.
Go to Devices and Printers in the control panel and double click the printer where pending jobs need to be cleared. It will list out the old jobs with ‘Error’ state. Right-click and Cancel them.
If the pending jobs not getting cleared by the above method, then you need to restart the print spooler service as mentioned earlier or restart the computer.
I hope this guide is useful to fix printer offline issue and how to get back a printer online in Windows 10 and 8.1/Windwows 7. This should solve the problem mostly if your printer is not having any major hardware or network communication problem.
75 Comments
I am frustrated too. I re-booted my machine and it didn’t fix the problem. Now I will restart my router.
‘ve been having the same problem (5 or 6 times now) and it’s offline again. You need to have some way to go “BACK ONLINE”
recovering/restoring every other day is not FIXING it.
I also tried the same process above for my windows 8 and it work perfectly for me,i was able to retrieve my printer to appear online again.
Tried going to devices and printers and checking what’s printing and clicked on printer and it did not show a tick mark beside “print off-line. Now what??
Printer is not check with a tick mark, but still reads offline. Lexmark all-in-one pro915series printer.
my printer still shows offline.
-there is no tick in the “work offline”.
– restarting the spooler did not work
– stopping the spooler and starting the spooler did not work
– network and sharing are on.
– windows troubleshooting says pc and network are correct, it is the printer
– printer says the driver is not available, the newest driver is not windows compatible due to a security breach and HP have not updated their digital signature to the driver
HP is known to be trash with windows and constantly have issues.
printer is wireless, responds to test prints, but not jobs sent from the pc as it appears offline.
HP5660 envy: which is the envy of no one.
How to fix HP Printer offline to Online.
Step 1. Setup the Wireless Connection again with the router.
Step 2. Uninstall the old printer from the computer.
Step 3. Add Printer again on the computer from the control panel.
Step 4. After installing the printer restart your Printer and the Computer.
Step 5. There will an IP Address on the printer try to open it on the computer browser like chrome or firefox like, 192.169.0.10 i.e or 10.0.0.12.
Step 6. Once its open you can set the ip address as default for your Printer.
and it will be good to go never go offline again.
If you want the full technician help with all the brief steps please visit http://printer-offline-support.com/hp-printer-offline.html for printer offline issue.
I think much of this is due to the HP printer going into sleep mode and the dynamic address for the network with the router. This can be better fixed by assigning a static address for the printer with the router. At least in my networks I have worked with this seems to be a good solution.