CISA KEV entry
CVE-2024-57727SimpleHelp Path Traversal Vulnerability
SimpleHelp SimpleHelp. Added to the CISA Known Exploited Vulnerabilities catalogue on 13 February 2025.
Data status: a source is stale
Last synced CISA catalogue version 2026.11.04 (released 4 November 2026) 1,768 entries Updated manually
- Date added
- 2025-02-13
- Federal due date
- 2025-03-06 21 days after it was added; passed at the sync of 2026-11-05
- Known ransomware use
- Known
- Forensic triage (BOD 26-04)
- No
- CVSS
- 7.5 High CVSS 3.1, scored by nvd@nist.gov
- EPSS
- 96.83% percentile 99.8, scored 2026-11-04
- CISA SSVC
- Exploitation active, automatable yes, technical impact total
- NVD status
- Analyzed published 2025-01-15, 29 days before the KEV listing
BOD 26-04 remediation window
With CISA's SSVC answers for this CVE (automatable: yes, technical impact: total), BOD 26-04 Table 1 gives 3 days and forensic triage on a publicly exposed asset (row 1) and 3 days and forensic triage on an asset that is not publicly exposed (row 9) S06. The catalogue due date, 21 days after the date added, was set before BOD 26-04 took effect on 10 June 2026 S06. The directive binds US federal civilian executive branch agencies only.
What CISA says
Short description
SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.
Required action
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Notes
https://simple-help.com/kb---security-vulnerabilities-01-2025 ; Additional CISA Mitigation Instructions: https://www.cisa.gov/news-events/cybersecurity-advisories/aa25-163a ; https://nvd.nist.gov/vuln/detail/CVE-2024-57727
CWE in the catalogue
CWE-22
Official links
- CISA KEV catalogue entry cisa.gov
- NVD record nvd.nist.gov
Vendor advisory and patch links
No vendor advisory linked by NVD.
Links in CISA's notes
NVD details
- CWE (NVD)
- CWE-22 by nvd@nist.gov
- CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N- CVSS versions in NVD
- V31
- Last modified in NVD
- 2026-08-04T05:16:31.913
Where each value comes from
| Field | Source | Fetched, UTC | State |
|---|---|---|---|
| Catalogue fields | CISA KEV JSON, version 2026.11.04 | 2026-11-05 11:38 | current |
| NVD published, status, CVSS, CWE, vendor links | NVD CVE API 2.0; CVSS: NVD (nvd@nist.gov) | 2026-11-03 12:37 | current at 2026-11-05 11:38 |
| EPSS | FIRST EPSS API, scores of 2026-11-04 | 2026-11-05 11:38 | current |
| CISA SSVC | CISA ADP (via NVD), record of 2025-02-13 | 2026-11-03 12:37 | current |
This product uses data from the NVD API but is not endorsed or certified by the NVD. CISA does not endorse Sysprobs. Methodology.